Your Privacy Matters at pp77
pp77 is committed to handling your personal information with the highest standards of care, transparency, and security. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold as a player based in Bangladesh.
How pp77 Keeps Your Data Safe
Before you read the full policy below, here is a plain-English summary of pp77's six core privacy commitments to every Bangladesh player on our platform.
End-to-End Encryption
Every page of the pp77 Platform operates under 256-bit SSL/TLS encryption. Personal data transmitted between your device and our servers — including login credentials, payment details, and account information — is fully encrypted in transit at all times.
No Sale of Personal Data
pp77 does not sell, rent, or commercially trade your personal information to third parties. We share data only where strictly necessary for service operation — such as payment processing and fraud prevention — and exclusively with vetted partners bound by confidentiality agreements.
Your Control, Your Choice
You have the right to access, correct, or request deletion of your personal data held by pp77 at any time. Marketing communications can be opted out of immediately. Data portability requests are handled within 30 days. Contact our support team to exercise any of these rights.
Minimal Data Collection
pp77 collects only the personal data that is genuinely necessary to provide our services, comply with legal obligations, and keep your account secure. We do not collect data speculatively or beyond the purposes disclosed in this Privacy Policy.
Defined Retention Periods
We do not keep your personal data indefinitely. Retention periods are tied to specific purposes — typically five years for transaction records and KYC documents to satisfy anti-money-laundering obligations, after which data is securely deleted or anonymised.
Transparent Marketing Practices
Promotional emails, SMS alerts, and in-platform notifications are only sent to players who have opted in to receive them. Every marketing communication includes a clear opt-out mechanism. Withdrawal of consent takes effect within 48 hours of your request.
1 Introduction
Welcome to pp77, Bangladesh's trusted online betting and casino platform. pp77 ("we", "us", "our") takes the privacy and security of your personal information seriously. This Privacy Policy describes how we collect, process, store, share, and protect the personal data of individuals ("you", "your", "Player") who visit, register on, or otherwise use the pp77 Platform at https://pp77.io.
This policy applies to all personal data collected through the pp77 website, any mobile-optimised interface, in-platform communications, and any other touchpoint through which you interact with pp77. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into this document.
By using the pp77 Platform — including merely browsing its pages — you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the Platform immediately.
This Privacy Policy has been written in plain formal English. Technical or legal terms are explained in context. If you need clarification on any section, our 24/7 support team is available via live chat at any time.
2 Data Controller
For the purposes of applicable data protection principles, pp77 acts as the data controller in respect of personal data collected through the Platform. As data controller, pp77 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection standards.
All data protection queries, access requests, or complaints should be directed to the pp77 data support team via the contact details provided in Section 15 of this policy. We are committed to addressing all data-related enquiries within a reasonable timeframe.
3 Data We Collect
The following table sets out the categories of personal data that pp77 may collect about you in the course of providing our services:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, National ID number, passport number | Account registration, KYC age and identity verification |
| Contact Data | Email address, mobile phone number, city of residence | Account communication, support, marketing (where consented) |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details, card last-four digits, transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, bets placed, features used, click patterns | Service improvement, personalisation, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer service, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channels, promotion history | Delivering relevant offers and promotions to consenting players |
pp77 does not collect or store full payment card numbers, CVV codes, or mobile wallet PINs. Payment processing is handled by PCI-DSS-compliant third-party payment gateways. We store only the minimum reference data necessary to match transactions to player accounts.
4 How We Collect Data
4.1 Data You Provide Directly
We collect personal data that you actively provide when you register an account on pp77, complete the KYC verification process, make a deposit or withdrawal, contact our customer support team, participate in a promotion, or submit feedback. The accuracy of this data is your responsibility, and you must keep it current.
4.2 Data Collected Automatically
When you access the pp77 Platform, our systems automatically collect certain technical data about your device and session. This includes your IP address, browser type and version, device identifiers, pages visited, the date and time of each visit, and error logs. This data is collected using standard web server logging, cookies, and similar tracking technologies as described in Section 8.
4.3 Data From Third Parties
We may receive personal data about you from third-party sources in limited circumstances, including:
- Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay) confirming transaction status.
- Identity verification partners providing KYC screening results.
- Fraud prevention and anti-money-laundering screening services.
- Publicly available sources such as sanctions lists and politically exposed persons (PEP) databases.
5 Legal Basis for Processing
pp77 processes your personal data on the following legal bases, depending on the specific purpose of the processing:
- Contractual Necessity: Processing required to fulfil the contract between you and pp77, including account management, payment processing, and game delivery.
- Legal Obligation: Processing necessary to comply with applicable legal requirements, including anti-money-laundering (AML) regulations, age verification, and tax reporting obligations.
- Legitimate Interests: Processing carried out for our legitimate business interests, such as fraud prevention, security monitoring, and Platform improvement, provided these interests are not overridden by your rights.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time with no negative effect on your account standing.
6 How We Use Your Data
pp77 uses the personal data we collect for the following purposes:
- Creating, managing, and maintaining your pp77 player account.
- Verifying your identity and age in compliance with KYC requirements (21+ age gate).
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
- Detecting, investigating, and preventing fraudulent activity, bonus abuse, money laundering, and other prohibited conduct.
- Providing customer support, resolving disputes, and responding to your enquiries.
- Sending you transactional communications such as deposit confirmations, withdrawal notices, and security alerts.
- Sending promotional communications, bonuses, and personalised offers — only where you have consented to receive them.
- Monitoring gameplay patterns to identify potential problem gambling behaviour and applying responsible gaming interventions where appropriate.
- Improving the functionality, security, and overall quality of the pp77 Platform through analytics and A/B testing.
- Complying with applicable legal obligations including reporting requirements under anti-money-laundering legislation.
pp77 does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without appropriate human oversight. Responsible gaming risk assessments involve human review before any account restriction is applied.
7 Data Sharing and Disclosure
7.1 Service Providers
pp77 engages carefully selected third-party service providers who assist us in delivering the Platform and its services. These providers are granted access only to the personal data necessary for their specific function and are contractually prohibited from using your data for any other purpose. Categories of service providers include payment processors, KYC and identity verification providers, fraud detection services, cloud infrastructure providers, and customer support platforms.
7.2 Legal and Regulatory Disclosure
pp77 may disclose personal data to government authorities, law enforcement agencies, financial intelligence units, or courts when required to do so by applicable law, court order, or valid legal process. We will notify you of such disclosure where we are legally permitted to do so.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or a significant portion of pp77's assets, your personal data may be transferred to the acquiring entity. We will provide advance notice of any such transfer and ensure that the receiving party agrees to honour this Privacy Policy or provide equivalent protections.
7.4 What We Will Never Do
- Sell, rent, or auction your personal data to third-party advertisers or data brokers.
- Share your data with affiliate marketing networks without your explicit consent.
- Provide your data to other gambling operators or any unrelated businesses.
8 Cookies & Tracking Technologies
8.1 What Are Cookies
Cookies are small text files placed on your device by a website when you visit it. pp77 uses cookies and similar technologies (such as web beacons and local storage) to ensure the Platform functions correctly, to remember your preferences, and to gather analytics data that helps us improve the service.
8.2 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core Platform functionality.
- Functional Cookies: Remember your preferences such as language settings and login status to provide a more personalised experience.
- Analytics Cookies: Help us understand how players navigate the Platform, which pages are most visited, and where technical errors occur. This data is used in aggregate and does not identify individual players.
- Marketing Cookies: Used to deliver promotional content relevant to your interests, only where you have consented to marketing communications. These cookies track whether you have engaged with a promotion.
8.3 Managing Cookies
You may manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from logging into your pp77 account or using certain features of the Platform. Instructions for managing cookies in major browsers are available through the browser's help documentation.
9 Data Retention
pp77 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to our obligation to comply with applicable legal and regulatory requirements. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML compliance, dispute resolution |
| Transaction Records | 5 years from transaction date | Financial record-keeping, regulatory audit |
| KYC Documents | 5 years from account closure | AML and regulatory obligation |
| Support Communications | 3 years from last interaction | Quality assurance, dispute evidence |
| Marketing Preferences | Until opt-out + 1 year | Proof of consent / withdrawal of consent |
| Technical / Log Data | 12 months from collection | Security monitoring, fraud detection |
At the end of the applicable retention period, personal data is either permanently deleted from our systems or irreversibly anonymised so that it can no longer be linked to an individual.
10 Data Security
pp77 implements a robust set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Encrypted storage of sensitive data at rest using industry-standard algorithms.
- Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role.
- Regular penetration testing and vulnerability assessments conducted by independent security professionals.
- Continuous monitoring for suspicious activity, intrusion attempts, and anomalous access patterns.
- Incident response procedures that include mandatory breach notification protocols.
Despite these measures, no security system is entirely impenetrable. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, pp77 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
You also play an important role in keeping your account secure. Use a strong, unique password for your pp77 account, do not share your login credentials with anyone, and contact our support team immediately if you suspect your account has been compromised.
11 Your Rights
As a player on the pp77 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 15. We will respond to all valid requests within 30 calendar days.
- Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
- Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or completed without undue delay.
- Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
- Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to Object: You may object to the processing of your personal data where it is carried out on the basis of legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
Please note that certain rights are subject to limitations. For example, we cannot erase data we are legally required to retain for AML or regulatory purposes, nor can we provide data portability where doing so would adversely affect the rights of third parties. We will explain any applicable limitations when responding to your request.
12 Children's Privacy
The pp77 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. Our registration process includes an age declaration and is subject to KYC age verification to enforce this requirement.
If we become aware that personal data has been submitted by or on behalf of an individual under the age of 21, we will delete that data immediately and close the associated account. Any funds deposited by an underage player will be returned to the originating payment method after identity has been confirmed. If you believe a minor has registered on the Platform, please contact us immediately using the details in Section 15.
13 International Data Transfers
Some of the third-party service providers engaged by pp77 to assist with Platform operations — including cloud infrastructure, payment processing, and fraud prevention services — may be located in jurisdictions outside Bangladesh. Where personal data is transferred internationally, pp77 takes steps to ensure that appropriate safeguards are in place to protect the data to a standard consistent with this Privacy Policy.
Such safeguards may include contractual clauses requiring the receiving party to maintain data protection standards equivalent to those we apply, or reliance on the third party's participation in recognised security certification programmes. By using the pp77 Platform, you acknowledge that your data may be transferred and processed in such jurisdictions for the purposes described in this policy.
14 Changes to This Privacy Policy
pp77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or operational circumstances. The most current version of this policy will always be published on this page, accompanied by an updated effective date at the top of the document.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will endeavour to provide advance notice via your registered email address or a prominent in-platform notification at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of any revised policy constitutes your acceptance of those changes.
15 Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the way pp77 handles your personal data, please reach out to our support team through any of the following channels:
- Email: [email protected] (plain text only — not a clickable link)
- Live Chat: Available 24/7 directly through the pp77 Platform interface.
- WhatsApp Support: Available around the clock — contact number provided upon account registration.
- Response Commitment: Data-related requests are acknowledged within 48 hours and fully resolved within 30 calendar days wherever possible.
Our dedicated Bangladesh-based support team is available every day of the year, including during Eid, Pohela Boishakh, and all national public holidays. Your privacy concerns are important to us and will always be handled with discretion and care.
Your Data Is Safe — Now Let's Play
pp77 is Bangladesh's most trusted betting and casino platform. Explore cricket betting, slots, live casino games, and more — all under the protection of the privacy standards described above. For adults aged 21 and above only.